Frequently Asked Questions

1. What kind of counseling do you provide?

At SCG, we provide professional faith-based counseling and psychotherapy to persons struggling with a variety of issues including stress, self-esteem, guilt, anger, depression, anxiety, grief, marital and family conflict, domestic violence and child abuse, peer pressure and parenting, life changes, illness, spirituality and more.

2. Whom do you see?

We work with individuals, couples, families and groups of all ages - adults, children and adolescents (depending on counselor training and experience). Since families come in all shapes and sizes, we work with single-parent families and step-families along with nuclear families.

3. Do you see only Methodists, or do you see others as well?

People come to us from all walks of life and from diverse faith traditions. We see them all. Pastors and laity, people who attend church regularly as well as people with no particular church affiliation. While SCG serves as a ministry of the Western North Carolina Conference of the United Methodist Church, we serve in cooperation with churches of various denominations.

4. Do you have to be Christian to use your service?

Not at all. SCG therapists see both Christian and non-Christian clients. Sometimes issues of faith may be important to the counseling process, while at other times it is not so. The focus of counseling is tailored to the unique needs of the client.

5. What approach do you take to the problems people come in with?

We take a holistic approach to personal and family problems. We are available to help with the emotional, relational and spiritual dimensions of life's challenges. We use resources of faith and the behavioral sciences in counseling. We draw upon a variety of psychotherapeutic theoretical models and methodologies including psychodynamic, cognitive, gestalt, existential, family systems and solution-focused.

6. What about your education, training, and credentials?

We are professionally educated and trained counselors and therapists who have completed masters and doctoral level training programs in pastoral psychotherapy, marriage and family therapy, and mental health counseling. We have undergone extensive post-masters and post-doctoral clinical supervision of our work. We are licensed by the state of North Carolina (i.e. Licensed Professional Counselors, Licensed Marriage and Family Therapists, etc.) and certified by a variety of professional counseling associations (i.e. American Association of Pastoral Counselors, American Association for Marriage and Family Therapy, National Board of Certified Counselors, etc.). To learn more about the credentials of our staff therapists, click here for our Staff Directory.

7. How does your faith inform the counseling you provide?

We are men and women of faith committed to honoring each person's unique spiritual path and life process. We are trained to integrate the resources of faith and the behavioral sciences in counseling. This is what it means to take a holistic approach to personal and family problems. We accept people where they are and walk with them on a therapeutic journey to where they long to be. We recognize that while emotional and relational problems may have an underlying spiritual dimension to them, spiritual problems may also have underlying emotional and relational dimensions.

8. What organizations have endorsed your work?

SCG is an accredited service center of the American Association of Pastoral Counselors and the Samaritan Institute. In addition, a number of other church bodies have made contributions to the SCG Samaritan Client Assistance Fund.

9. What is the American Association of Pastoral Counselors?

Organized in 1963, AAPC represents over 80 faith groups. AAPC provides standards and several levels of credentialing in mental health care and counseling. AAPC requires pastoral counselors to earn five to nine years of post-college education, including extensive clinical training and supervision in settings such as hospitals, mental health facilities and counseling centers. AAPC supports advanced teaching and learning processes which integrate the enduring wisdom of religious traditions with emerging insights and methodologies in the behavioral sciences.

10. What is the Samaritan Institute?

The Denver-based Samaritan Institute is an umbrella agency for pastoral counseling centers. Samaritan Centers are in operation in more than 340 cities across the nation. Accreditation by the Samaritan Institute provides assurance that the highest professional standards are maintained in all areas of operation from the physical facilities to the qualifications of the therapists. It guarantees commitment to the healing of mind, body and spirit.

11. What are your fees?

While SCG therapists work off a standard fee which is comparable to other area counseling services, in compliance with the Samaritan Institute and the American Association of Pastoral Counselors guidelines, we can also use a fee-adjusted scale based on household income. Click here for more information on our fees.

12. Do you accept insurance?

SCG counselors are on a number of insurance panels. Therefore insurance may reimburse for our services and is determined on a case-by-case basis. Prior authorization by the insurance carrier may be necessary. Call the Central Office and speak to the client accounts coordinator (704-375-5354) about your eligibility. If we are out of network with your provider, your therapist can give you a superbill which may allow you to file for reimbursement with your insurance provider.

13. How do you respond to people for whom insurance coverage is lacking, or who have insufficient financial resources to afford the "going rate" for professional counseling services?

The SCG Samaritan Client Assistance Fund ("Samaritan Fund") is designed to respond to this need. The Samaritan Fund works along with the SCG fee-adjusted scale to offset the cost of counseling and psychotherapy services for individuals, couples and families who are otherwise not able to be reimbursed for, or to afford, the desired services. The Samaritan Fund is designed to help persons who cannot help themselves get the help they need, deserve and desire.

14. What can be done to insure that the Samaritan Fund is adequately funded?

The Samaritan Fund is sustained by the donations of churches, businesses, families and individuals in the communities served by SCG. Donors may designate the site to be funded. Donations to the Samaritan Client Assistance Fund may be sent to our main office. (Call for information: 704-375-5354)

15. Do you provide workshops to churches or groups who are seeking enrichment or growth?

As consultants, we respond to educational needs within the church and community by presenting workshops and retreats designed to heal, inform, and empower. Contact a therapist in your area for more information. SCG therapists are also available to churches in times of transition and crisis.

16. Where are your offices located?

SCG has offices ranging across the western piedmont of North Carolina. For office sites or directions, click here for our Staff Directory or click here for our Site Directory.

17. How can I make an appointment?

You can make an appointment by calling the main office at (704) 375-5354. If you know which therapist you wish to see, you may, on the initial call, simply leave a message for that therapist on his or her private voice mail.

Mission Statement

Being dedicated to the healing of heart, mind, and soul, we provide excellent emotional, spiritual, and relational health care to all people of the Carolinas.

Sanctuary Counseling Group is an accredited service center of the American Association of Pastoral Counselors and the Solihten Institute.